Frequently Asked Questions (FAQs)

Here are the frequently asked questions (FAQs) to help you with our policies and processes:

1. How long do I have to request a return?
You have 30 days after receiving your item to request a return.

2. What condition should the item be in for a return?
The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging.

3. How do I start a return?
Contact us at connect@rtvibe.com to initiate a return.

4. What if I receive a damaged or wrong item?
Inspect your order upon reception and contact us immediately if an item is defective, damaged, or incorrect.

5. Are any items non-returnable?
Yes, items like perishable goods, custom products, personal care goods, hazardous materials, and sale items or gift cards cannot be returned.

6. How do exchanges work?
Return the item you have and make a separate purchase for the new item after your return is accepted.

7. How long will it take to receive my refund?
Refunds will be processed within 10 business days after the return is approved.

8. What if I haven’t received my refund?
If it has been more than 15 business days since your refund approval, contact us at connect@rtvibe.com.