Refund policy

At Rtvibe, your satisfaction is important to us. If you're not happy with your purchase, we’re here to help — with a clear and simple return and refund process.

---

Return Eligibility

• You can request a return within 3 days of receiving your order.

• Items must be unused, in their original packaging, and returned with a valid unboxing video as proof.

• Products that are used, damaged due to customer handling, or missing original packaging will not be accepted for return.

• Some items may be non-returnable due to hygiene or other restrictions — if applicable, this will be mentioned on the product page.

---

How to Request a Return

• Contact us via email at connect@rtvibe.com or WhatsApp at +92 317 0134423.

• Share your order number, reason for return, and the required unboxing video.

• If your return is approved, we will share the return instructions.

📦 Return shipping is paid by the customer — a fixed fee of PKR 249 applies.

---

Exchanges

We accept exchanges only if the item is unused and in original condition. Exchange requests must also be made within 3 days of delivery.

---

Cancellations

Orders can be cancelled before they are shipped.
To cancel, please contact us via email or WhatsApp as soon as possible.

---

Refund Process

• Once we receive and inspect the returned item, we’ll notify you of the status.

• If approved, your refund will be issued via bank transfer within 4–12 working days.

• If you haven’t received your refund after 12 days, please contact us.

---

Damaged, Defective or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us immediately with an unboxing video so we can make it right.

---

Need Help?

For any return or refund questions, reach out to us:
📧 connect@rtvibe.com
📱 +92 317 0134423 (WhatsApp)
🕘 Monday to Saturday| 10am to 7pm